FAQ

Our frequently asked questions

I am not able to see a particular incentive

If you are eligible to take part in an incentive you will be given the correct permissions and will see the incentive tile appear on your Homepage. If you believe you should be able to access an incentive, but can’t see it on your homepage, please use the contact form to submit your query and a member of the support team will get back to you. 

I get an error when I try to login

If you are having issues logging in, please try the forgotten password link from the login page.  

I have tried to reset my password but not received an email with a link. Please can you advise?

Please check your junk or spam folders. If you still don’t have the email please use the Contact form to get in touch with the team, who will be able to reset your password for you.  

My promo code isn’t working

Please ensure you’ve typed it correctly or copied it with no spaces at the start or end. If you are still having issues, please use the Contact form to submit your query and a member of the support team will get back to you. 

I have won a prize but I haven’t received it yet

Please lookout for an email from support@ccrewards.co.uk – they will contact you within 5 working days of winning a spot prize (e.g. from a scratch card, advent calendar etc.) with the details of your prize.  

The incentive is over, when will I find out if I’ve won?

Winners will be announced internally after the incentive closed date. Keep your eyes peeled for the announcement! 

Where can I find more information on how to use the platform?

Please read the full user guide here.